Cancellation policy
Cancellation Policy
How to cancel, pause, or modify your Tgideas subscription or order.
Last updated: October 20, 2026
Order Cancellation
We process orders quickly to ensure fast delivery. If you need to cancel an order:
| Order Status | Can I Cancel? |
|---|---|
| Not yet shipped | Contact us immediately at service@tgideas.net. We will do our best to cancel before shipment, but cannot guarantee it due to fast processing times (1–3 business days). |
| Already shipped | The order cannot be canceled. You may request a return after delivery under our Return & Refund Policy (90-day satisfaction guarantee). |
| Already delivered | The order cannot be canceled. You may request a return or refund within 90 days of delivery. See our Return & Refund Policy. |
Please include your order number when contacting us so we can locate your order. The 90-day guarantee also covers earlier orders still within 90 days of delivery. If your purchase already has Protection Plus 180-day coverage or another more favorable guarantee, you keep that coverage. This policy does not shorten or reduce it.
Subscribe & Save Cancellation
Our Subscribe & Save program delivers your products automatically every 4 weeks at a discounted price. To stop the next renewal charge, complete cancellation in your subscription management account before that charge is taken. Each delivered renewal order is separately covered by the 90-day guarantee from its own delivery date. You may request a refund for any reason during that period; no explanation is required, and opened and used products are covered.
How to Cancel or Modify Your Subscription
- Option 1: Sign in to our subscription management page. Open the subscription, choose Cancel subscription, confirm the cancellation, and check that the subscription shows as canceled.
- Option 2: If you need help, email service@tgideas.net with your order number. We provide a first human response within 1 business day. Sending a message does not confirm that cancellation is complete.
- Option 3: Select the chat icon to contact our team. We provide a first human response within 1 business day; this is not a promise to resolve or complete cancellation within that time.
Cancel Before the Next Charge
To avoid the next renewal charge, complete cancellation in your subscription management account before that charge is taken. No three-day advance notice is required.
- Check the next renewal date in your subscription management account and confirm that the subscription shows as canceled.
- If a renewal has already been charged, its delivered order remains covered for 90 days from that order’s delivery date, including opened and used products. The refund includes the product amount paid plus the original shipping charge paid on that order. Normally, no return is needed; if Tgideas requests one, we cover the reasonable return shipping cost.
- Once cancellation is confirmed in your subscription management account, future billing and deliveries for that subscription stop. Sending an email or chat message is not confirmation that cancellation is complete.
| When You Cancel | Current Shipment | Future Renewals |
|---|---|---|
| Cancellation completed before the next charge | Not charged | Future renewals stop once cancellation is confirmed in the account |
| After a renewal has already been charged | The delivered renewal order has its own 90-day guarantee from delivery, including opened and used products. | Future renewals stop once cancellation is confirmed in the account |
| After shipment | Each delivered renewal order has its own 90-day guarantee from delivery. Normally, no return is needed. | Future renewals stop once cancellation is confirmed in the account |
Enrolled by Mistake?
If you believe you were enrolled in a subscription unintentionally, contact us at service@tgideas.net with your order number. We provide a first human response within 1 business day. If the subscription was selected in error, we will refund the most recent charge in full. To stop future charges, complete cancellation in your subscription management account before the next charge; contact us if you need help.
Other Subscription Options
You don’t have to cancel entirely. You can also:
Pause
Temporarily pause your subscription and resume when you’re ready
Skip
Skip the next delivery without canceling your subscription
Change Frequency
Adjust delivery frequency to match your usage (e.g., every 6 or 8 weeks)
Use our subscription management page to view the options available for your subscription. For cancellation, complete and confirm it in the account before the next charge. If you need help, contact us.
Before Filing a Payment Dispute
If you see a charge you don’t recognize or believe is incorrect, please contact us first before initiating a dispute with your bank. Common reasons include a subscription renewal you may have forgotten about, or a purchase made by a family member. We provide a first human response within 1 business day. The time needed to resolve a billing concern depends on the issue. Email service@tgideas.net with your order number.
Common Cancellation Questions
Can I cancel my order after placing it?
If your order has not yet shipped, contact us immediately at service@tgideas.net and we will do our best to cancel it. Once an order has shipped, it cannot be canceled as an unshipped order. Its delivered order remains covered by our 90-day guarantee from delivery, including opened and used products. Normally, no return is needed.
How do I cancel my subscription?
Sign in to our subscription management page, open the subscription, choose Cancel subscription, and confirm before the next renewal charge is taken. Check that it shows as canceled. No three-day advance notice is required. If you need help, email service@tgideas.net or select the chat icon; sending a message does not confirm cancellation.
I was charged for a subscription I didn’t want. What do I do?
Email service@tgideas.net with your order number. We provide a first human response within 1 business day. If the subscription was selected in error, we will refund the most recent charge in full. Complete cancellation in your subscription management account before the next charge to stop future renewals; contact us if you need help.
Will I be charged again after I cancel my subscription?
Once cancellation is confirmed in your subscription management account, future billing and deliveries for that subscription stop. Check that the account shows the subscription as canceled. Sending an email or chat message is not confirmation that cancellation is complete.
Can I get a refund for a subscription shipment that already shipped?
Canceling future renewals and requesting a refund for an already charged order are separate matters. Each renewal order is covered for 90 days from its own delivery date, including opened and used products. We refund the product amount paid plus the original shipping charge paid on that order. Normally, no return is needed; if Tgideas requests one, we cover the reasonable return shipping cost. See our 90-day Return & Refund Policy.
Need Help?
Email: service@tgideas.net
Phone: +1 626-530-8762
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Tgideas® is a registered trademark of IG MSI URING LLC.
14372 Flomar Dr, Whittier, CA 90603, United States