Return & Refund Policy

Last updated: January 19, 2026

At Tgideas, we are committed to providing you with high-quality hair care products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unused and in its original packaging.

  • Supported by a receipt or proof of purchase.

(Note: We accept returns on both regular priced and sale items.)

3. Return Process

To start a return, please contact our customer service team at service@tgideas.net. If your return is accepted, we will provide you with instructions on how to send your package. Please do not send your purchase back without contacting us first.

Return Address:

  • Name: Tgideas Returns Dept. (Ref: SZHMB)

  • Address: 108 Gazza Boulevard, Studio A

  • City: Farmingdale

  • State: NY

  • Zip Code: 11735

  • Phone: 516-419-1482

4. Shipping Costs for Returns

  • Defective or Wrong Item: If the product is damaged, defective, or if you received the wrong item, we will pay for the return shipping costs (we will provide a prepaid shipping label).

  • Change of Mind: If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.

5. No Restocking Fees

We do not charge any restocking fees for returns.

6. Refunds

Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  • Please note that it may take some time for your bank or credit card company to process and post the refund officially.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at service@tgideas.net.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: service@tgideas.net

  • Company Address: 14125 Denver West Circle, Golden, CO 80401