Return & Refund Policy | Tgideas Official

90-Day Satisfaction Guarantee

We stand behind our products. If you're not satisfied, we'll make it right.

Last updated: October 20, 2026

Every order placed on tgideas.net is covered by our 90-day unconditional money-back guarantee, starting on the date the order is delivered. You may request a refund for any reason. No explanation is required. Opened and used products are covered.

Our Guarantee at a Glance

Situation Refund Return Shipping Timeframe
Defective, damaged, or wrong item Full product amount paid + original shipping We pay (prepaid label) Within 90 days of delivery
Unopened & unused (change of mind) Full product amount paid + original shipping We pay if a return is requested Within 90 days of delivery
Opened & used (not satisfied with results) Full product amount paid + original shipping We pay if a return is requested Within 90 days of delivery
After 90 days Any longer guarantee already covering your purchase still applies — —

The refund includes the amount actually paid for the products covered by your request, plus the original shipping charge paid on that order. We do not reduce the refund because a product has been opened or used. Normally, no return is required. If we request a return, Tgideas covers the reasonable return shipping cost. We do not charge restocking fees.

Return Eligibility

To be eligible for a return, please ensure the following:

  • Your request is made within 90 days of the delivery date.
  • You have your order number or proof of purchase.
  • Opened and used products are covered. Original packaging is not required.
  • No reason, product photos, or proof of results is required to request the guarantee.

We accept refund requests for both regular-priced and sale items. The guarantee also covers earlier orders that are still within 90 days of delivery. Each subscription renewal order has its own 90-day period from that order’s delivery date. If your purchase already has Protection Plus 180-day coverage or another more favorable guarantee, you keep that coverage. This policy does not shorten or reduce it.

How to Request a Return or Refund

Step 1: Email us at service@tgideas.net with:

  • Your order number
  • A reason is optional; no explanation is required.
  • Photos are optional and are not required to request the guarantee.

Step 2: We provide a first human response within 1 business day. We will then confirm the next steps, which may include:

  • Confirmation of your refund request; normally, no return is required
  • Return instructions and shipping address
  • A prepaid return label or instructions for reasonable return shipping costs covered by Tgideas, if we request a return

Step 3: Normally, you do not need to return the product. If we ask for a return, we cover the reasonable return shipping cost and confirm instructions before you send it. Return address:

Tgideas Returns Dept. (Ref: SZHMB)
108 Gazza Boulevard, Studio A
Farmingdale, NY 11735
Phone: 516-419-1482

Please contact us before sending anything back so we can confirm return instructions and arrange the reasonable return shipping cost.

Step 4: Once your return is received and inspected (or your refund-only request is approved), your refund will be processed within 5–7 business days to your original payment method.

Please allow additional time for your bank or credit card company to post the refund.

Return Shipping Costs

  • Defective, damaged, or wrong item: We cover return shipping costs and will provide a prepaid shipping label.
  • Change of mind / not satisfied: Opened and used products are covered. We refund the amount paid for the products covered by the request plus the original shipping charge paid on that order. Normally, no return is needed; if we request one, we cover the reasonable return shipping cost.

We do not charge restocking fees under any circumstances.

International Orders

We ship to 30+ countries worldwide. For international orders:

  • The same 90-day satisfaction guarantee applies to all orders, regardless of destination.
  • For defective or damaged items, we will issue a full refund without requiring the product to be returned — we understand that international return shipping can be costly and inconvenient, and we don't want that to be a barrier to your satisfaction.
  • For change-of-mind requests, opened and used products are covered. Normally, no return is needed. If Tgideas asks for a return, we cover the reasonable return shipping cost.
  • Tgideas bears import duties and import taxes and arranges payment through the store or logistics provider. If you are asked to pay these charges, contact service@tgideas.net with your order number so we can help resolve the request. If Tgideas requests a product return, we cover the reasonable return shipping cost.

Exchanges

We replace items that are defective or damaged. For all other cases, we recommend returning the original item for a refund and placing a new order — this is the fastest way to get the product you want.

To request an exchange for a defective item, email service@tgideas.net with your order number and photos of the issue.

Subscribe & Save Program

Our Subscribe & Save option delivers your favorite products automatically every 4 weeks at a discounted price. Here's how it works:

How to Cancel or Modify

  • To cancel future renewals, sign in to our subscription management page, open the subscription, choose Cancel subscription, and confirm the cancellation.
  • If you need help accessing or using the management page, email service@tgideas.net with your order number. We provide a first human response within 1 business day; sending a message is not confirmation that cancellation is complete.
  • Complete cancellation before the next renewal charge is taken and check that your account shows the subscription as canceled. Contact service@tgideas.net for help pausing your subscription or changing its frequency.

Cancel Before the Next Charge

To avoid the next renewal charge, complete cancellation in your subscription management account before that charge is taken. No three-day advance notice is required. Check your next renewal date in your account, and confirm that the subscription shows as canceled.

Canceling a future renewal and requesting a refund for a delivered renewal order are separate matters. Each delivered renewal order is covered for 90 days from its own delivery date, even if the product has been opened or used. This guarantee does not exclude an order merely because it has already shipped. Once cancellation is confirmed in your subscription management account, future billing and deliveries for that subscription stop.

Unexpected Charges

If you believe you were enrolled in a subscription unintentionally, contact us at service@tgideas.net with your order number. We provide a first human response within 1 business day. If the subscription was selected in error, we will refund the most recent charge in full. To stop future charges, complete cancellation in your subscription management account before the next charge; contact us if you need help.

Important Notes

  • Please contact service@tgideas.net before sending anything back so we can provide return instructions and arrange reasonable return shipping costs covered by Tgideas. Normally, no return is needed.
  • By placing an order on tgideas.net, you acknowledge that you have read and agree to this Return & Refund Policy.
  • The 90-day guarantee does not require unopened products or original packaging. We do not reduce the refund because a product has been opened or used. Please provide your order number or proof of purchase so we can locate the order.
  • This policy applies exclusively to orders placed on tgideas.net. Orders from Amazon, TikTok Shop, or other retailers are subject to those platforms' respective return policies.

Purchase Authorization

All orders on tgideas.net are processed through Shopify's secure, PCI-compliant checkout and verified with industry-standard fraud detection systems.

  • By completing a purchase, you confirm that you are the authorized cardholder or that you have obtained the cardholder's explicit permission to use the payment method.
  • Unauthorized use of a credit card, debit card, or other payment method to place an order constitutes fraud and may be reported to the relevant financial institution and law enforcement authorities.
  • We retain transaction records including order details, shipping information, delivery confirmation, and device/IP data for the purpose of order verification and dispute resolution.
  • If you believe an order was placed using your payment method without your authorization, please contact us immediately at service@tgideas.net so we can investigate and assist you. We encourage customers to contact us directly before initiating a payment dispute, as we can often resolve the issue faster.

Common Questions About Returns

How long does a refund take?

Once your return is received (or your refund-only request is approved), refunds are processed within 5–7 business days. Your bank may take additional time to post the credit to your account.

Do I have to send the product back to get a refund?

Normally, you do not need to send the product back, including for change-of-mind requests. If Tgideas asks for a return, we cover the reasonable return shipping cost. For defective or damaged international items, you do not need to return the product.

I used the product but didn't see results. Can I still get a refund?

Yes. Request your refund within 90 days of delivery. Opened and used products are covered, no reason or product photo is required, and the refund includes the amount paid for the products covered by your request plus the original shipping charge paid on that order.

Can I return a product I bought on sale or with a discount code?

Yes. We accept returns on both regular-priced and discounted items. The refund will be based on the amount actually paid.

I was charged for a subscription I didn't want. What do I do?

Email service@tgideas.net with your order number. We provide a first human response within 1 business day. If the subscription was selected in error, we will refund the most recent charge in full. Complete cancellation in your subscription management account before the next charge to stop future renewals; contact us if you need help.

How do I cancel my subscription before the next renewal?

Complete cancellation in our subscription management page before the next renewal charge is taken. Open the subscription, choose Cancel subscription, confirm, and check that it shows as canceled. No three-day advance notice is required. If you need help, email service@tgideas.net; sending an email is not confirmation that cancellation is complete. A delivered renewal order remains covered by its own 90-day guarantee from delivery, even if it was automatically renewed or had already shipped.

I don't recognize a charge from Tgideas on my statement. What should I do?

Please contact us at service@tgideas.net before initiating a dispute with your bank. Common reasons include: a subscription renewal you may have forgotten about, a purchase made by a family member using your card, or a delayed charge appearing on your statement. We can quickly verify the order details and resolve the issue directly — this is often faster than a bank dispute process.

Need Help?

Email: service@tgideas.net

Phone: +1 626-530-8762

Tgideas® is a registered trademark of IG MSI URING LLC.
California Entity No. 202357916427 | Whittier, CA, United States