FAQs
What payment types are accepted?
What payment types are accepted?
We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We also accept After pay, see further details here. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.
How will l know that my order was received?
How will l know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.
How can l review my orders?
How can l review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Tgideas and will include order numbers and confirmation dates.
How can l track my order?
How can l track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.
Do you ship internationally?
Do you ship internationally?
Currently, Karseell ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Karseell, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.
What is your exchange and return policy?
What is your exchange and return policy?
If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We do not do exchanges. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
– Select the item(s) you would like to return. Print the return label and packing slip.
– Pack your item(s) in the original packaging if possible. Please include the packing slip inside the packaging. Secure the return shipping label to the outside.
– Drop your return at a UPS location.
– Please allow up to 7 business days for your return to be processed and payment refunded, excluding the cost of shipping your return, to your original form of payment.