How do I contact Tgideas customer service?

You can contact Tgideas customer service by emailing service@tgideas.net or calling +1 626-530-8762. Business hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We aim to respond to all email inquiries within 24 hours on business days.

How long does Tgideas take to respond to customer inquiries?

Tgideas responds to order status and product questions within 24 hours on business days. Returns, refunds, billing disputes, and damaged item reports are addressed within 48 hours. Inquiries received over weekends or U.S. holidays will be handled on the next business day.

What should I include when contacting Tgideas?

When contacting Tgideas, please include your order number (from your confirmation email), the email address used to place the order, a brief description of your question or issue, and photos if applicable (e.g., damaged product or wrong item). This helps the team resolve your inquiry as quickly as possible.

I don't recognize a charge from Tgideas. What should I do?

Please contact Tgideas at service@tgideas.net before filing a dispute with your bank. Common reasons for unrecognized charges include subscription renewals, purchases by a family member, or delayed charges. Tgideas can verify order details and resolve the issue within 48 hours, which is often faster than the bank dispute process.

Contact Us | Tgideas Official

Contact Us

Have a question or need help with your order? We’re here for you.

Get in Touch

Tip: For the fastest response, we strongly recommend contacting us via Email or Inbox Chat on our website. Our phone lines are frequently busy during peak hours, and email/chat inquiries are typically resolved more quickly.

✉

Email (Recommended)

service@tgideas.net

We respond within 24 hours on business days

💬

Live Chat (Recommended)

Inbox Chat on Our Website

Click the chat icon in the bottom-right corner

☎

Phone

+1 626-530-8762

Mon–Fri, 9:00 AM – 6:00 PM (ET)

Phone lines may be busy during peak hours

When Contacting Us, Please Include

To help us resolve your inquiry as quickly as possible, please provide:

Your order number (found in your order confirmation email)
The email address used to place the order
A brief description of your question or issue
Photos, if applicable (e.g., damaged product, wrong item received)

Expected Response Times

Inquiry Type	Response Time
Order status & tracking	Within 24 hours
Returns & refunds	Within 48 hours
Product questions	Within 24 hours
Subscription changes or cancellations	Within 24 hours
Billing disputes & unauthorized charges	Within 48 hours
Damaged or defective items	Within 48 hours

Response times are based on business days (Monday–Friday). Inquiries received over the weekend or on U.S. holidays will be addressed on the next business day.

Quick Links — Find Answers Faster

Many common questions can be answered immediately through our policy pages:

👉 Click any card below to go directly to that page

FAQ →

Product usage, ingredients, expected results, and more

Return & Refund Policy →

90-day guarantee, how to request a return or refund

Shipping & Delivery →

Delivery times, tracking, shipping rates by region

Track Your Order →

Enter your tracking number for real-time delivery updates

Business Hours

Monday – Friday	9:00 AM – 6:00 PM (ET)
Saturday & Sunday	Closed
U.S. Public Holidays	Closed

Before Filing a Payment Dispute

If you have a concern about a charge on your account, please contact us first before initiating a dispute with your bank or credit card company. We can often resolve billing issues faster than the bank dispute process. Common reasons for unrecognized charges include subscription renewals, purchases made by a family member, or delayed charges appearing on your statement. Email us at service@tgideas.net with your order number and we will investigate within 48 hours.

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