What is Tgideas' return and refund policy?

Tgideas offers a 90-day satisfaction guarantee on all orders from tgideas.net. Unopened items receive a full refund. Opened/used items are eligible for a partial or full refund based on product condition. Defective or damaged items receive a full refund with free return shipping. Original shipping fees are non-refundable for change-of-mind returns. No restocking fees.

How long does a Tgideas refund take?

Once a return is received or a refund-only request is approved, Tgideas processes refunds within 5-7 business days to the original payment method. Your bank may take additional time to post the credit. Tgideas responds to all return/refund requests within 48 hours on business days.

Do I have to return the product to get a refund from Tgideas?

For defective or damaged items, especially international orders, Tgideas may waive the return requirement and issue a refund directly. For change-of-mind returns on unopened products, the item typically needs to be returned to the US warehouse. Each case is reviewed individually. Contact service@tgideas.net with your order number to discuss your situation.

Can I get a refund if I used Tgideas shampoo but didn't see results?

Yes, within 90 days. Tgideas understands that hair growth takes time and results vary. Contact service@tgideas.net with your order number, a description of your experience, and a photo of the remaining product. Tgideas will work with you on an appropriate refund based on product condition and usage.

Does Tgideas accept returns on international orders?

Yes. The 90-day satisfaction guarantee applies to all orders regardless of destination. For defective items, Tgideas will issue a full refund without requiring international return shipping. For change-of-mind returns, items must be returned to the US warehouse at the customer's expense. Customs duties and import fees are not included in refunds.

I was charged for a Tgideas subscription I didn't want. What do I do?

Email service@tgideas.net immediately with your order number. If the subscription was selected in error, Tgideas will refund the most recent charge in full and cancel all future renewals. Billing concerns are taken seriously and typically resolved within 48 hours.

How do I cancel my Tgideas subscription before the next renewal?

You can cancel anytime via the subscription management link in your order confirmation email, or by emailing service@tgideas.net. To avoid being charged for the next shipment, cancel at least 3 days before your next renewal date. If a renewal order has already shipped, that shipment cannot be refunded, but all future renewals will be stopped immediately.

I don't recognize a charge from Tgideas on my credit card statement. What should I do?

Please contact Tgideas at service@tgideas.net before initiating a dispute with your bank. Common reasons include a subscription renewal you may have forgotten about, a purchase made by a family member, or a delayed charge. Tgideas can quickly verify order details and resolve the issue directly, which is often faster than a bank dispute process.